Contact information

We are here to help! Whether you have a question about our Large Dog Beds, need assistance with your order, or just want to share feedback, please feel free to reach out to us.

Get in Touch

  • Trade Name: gomut.shop
  • Entity Name: DRAFTY GROUP PTY LTD
  • Representative: ANDREA BARBER
  • Business Address: RED HILL, 4059, Queensland, Australia
  • Email: support@gomut.shop
  • Phone: +61 468297326
  • Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)

Need Help with Your Order?

If you are contacting us regarding an existing order, please include your Order Number  in your email for a faster response.

Selecting the Correct Time Zone

When contacting our support team or scheduling an inquiry, please note our operating hours are based on Australian Eastern Standard Time (AEST).

To ensure we coordinate effectively:

  1. Check your local time: Singapore (SGT) is typically 2 hours behind Brisbane (AEST).
  2. Scheduling: If you are using a calendar invite or booking tool, please ensure your device's time zone is set to (GMT+8) Singapore Standard Time or (GMT+10) Australian Eastern Standard Time to avoid any confusion.
  3. Response Time: We aim to respond to all inquiries within 24-48 hours during business days.