Return and refund policy

Thank you for shopping at gomut.shop. We want you and your furry friend to be completely satisfied with your purchase. As we specialize in Large Dog Beds, we have specific guidelines to ensure a smooth return process for these bulky items.

1. 30-Day Return Window

You have 30 days from the date you receive your item to request a return. To be eligible for a return, your dog bed must be:

  • In the same condition that you received it (unused and unwashed).
  • Free from pet hair, odors, or stains.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.

2. Return Process

To start a return, please contact us at support@gomut.shop.

  1. Provide your order number and photos of the item’s current condition.
  2. If your return is accepted, we will send you instructions on how and where to send your package.
  3. Note: Items sent back to us without first requesting a return will not be accepted.

3. Shipping Costs for Returns

  • Customer Change of Mind: Since dog beds are large and heavy, customers are responsible for paying the actual shipping costs for returning the item if the return is due to a change of mind or incorrect size selection.
  • Damaged or Incorrect Items: If the product is defective, damaged, or if you received the wrong item, gomut.shop will cover the return shipping costs. Please inspect your order upon reception and contact us immediately.

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. Refunds

Once we have received and inspected your return, we will notify you if the refund was approved.

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.
  • All transactions are processed in USD. Please note that your bank or credit card company may take some time to process and post the refund.

6. Non-Returnable Items

Certain items cannot be returned:

  • Customized or personalized dog beds.
  • Items marked as "Final Sale."
  • Beds that show signs of use by a pet (for hygiene reasons).

Contact Information

For any questions regarding your return, please reach out to us:

  • Business Name: DRAFTY GROUP PTY LTD
  • Representative: ANDREA BARBER
  • Address: RED HILL, 4059, Queensland, Australia
  • Email: support@gomut.shop
  • Phone: +61 468297326
  • Website: gomut.shop